Terms and Conditions – Liso Chocolatier

Terms and Conditions


Any information collected from you is used for providing you the best of our services. It will only be used by LISO and not distributed or shared with a third party


Shipping Information

Our packaging ensures our chocolates are delivered to you in perfect condition. We pack our elegant gift boxes with gel ice packs inside Liso tissue paper to create the perfect gifting experience. Upon your request, we will also include a complimentary gift message tag.

We offer Standard and Express delivery. We do offer Sunday delivery in Kochi. Free doorstep delivery for minimum order of Rs.1000 within a 15 km radius from Liso Chocolatier, MG road, Kochi.

Liso is not responsible for delivery delays caused by adverse or unpredictable weather conditions.

For outside Kochi deliveries, Liso dispatches the orders from Monday-Thursday.

This website currently ships to Kerala addresses only. Please allow up to 7-business days for these shipments.
For delivery outside Kerala, please call us at +91 9061203322.

PLEASE NOTE: Although our chocolatiers are working hard to ship orders as soon as possible, delivery times may be longer than usual due to the COVID-19 pandemic.



Price to be paid is as per the price at the time of invoicing. No additional charge will be collected or refunded based on price on delivery date.



Cancellation by client is allowed only before the product is out for delivery. LISO reserves the right to cancel an order if deemed fraudulent.


Delivery and return

No exchange allowed after product is accepted as correct order. If product is spoilt, return with the delivery person and write reason on invoice.

Incase of wrong delivery (not present, wrong address) a small charge will be collected for re-delivery

Delivery Charge : Delivery charge is applicable for all the products purchased.

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